Service Standards

  • Wood River Customer Detective Work
    One might say the most challenging part of being an automotive service technician at Pro Automotive Services is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex syste...
    Published on: Oct 16, 2013
  • What Wood River Automotive Service Consumers Should Know
    There are some things drivers should know about Wood River car service and repair. First and foremost, Pro Automotive Services cares about you and your family's safety. And we really appreciate your...
    Published on: Dec 25, 2013
  • Questions to Ask Your Wood River Service Advisor
    We find that a lot of Wood River drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles ...
    Published on: Jan 02, 2014
  • On Board Diagnostics for Wood River Motorists
    Some Wood River vehicle owners wonder why Pro Automotive Services and other Wood River auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Pro Automotive Servic...
    Published on: Apr 04, 2014
  • Ethics of Automotive Repair in Wood River
    We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the ...
    Published on: Mar 06, 2015
  • How Does Pro Automotive Services Know What to Recommend?
    When you drop your vehicle off at Pro Automotive Services in Wood River, they don't just poke around under your hood looking for stuff to do. Pro Automotive Services professionals have lists and ...
    Published on: Jan 08, 2017
  • On Board Diagnostics for Your vehicle
    Today we're going to talk about on-board diagnostics and the questions we hear from folks around Wood River, IL, who need answers about diagnostic services. They want to know what diagnostics are, wha...
    Published on: Jul 23, 2017
  • What Wood River Customers like About Us at Pro Automotive Services
    A big part of the service we provide at Pro Automotive Services for our Wood River customers is education. We want you to feel confident with your service decisions. And we're always open to que...
    Published on: Jul 30, 2017
  • What You Need to Know from Your Pro Automotive Services Service Advisor
    Wood River drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of kno...
    Published on: Oct 30, 2017
  • Service Center Standard and Procedures
    All IL pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not for...
    Published on: Dec 01, 2019
  • Speak Up: Talking with Your Pro Automotive Services Service Advisor
    About 80% of the vehicles on Wood River roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't perfo...
    Published on: Jan 12, 2020
  • Arrive Alive in Wood River
    We've all seen drivers do crazy things while driving to or from Wood River. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from a...
    Published on: Jan 17, 2021